Privacy policy
This policy explains how we collect and use your personal information when you visit btcclothing.shop, buy from us or contact us, and what your rights are under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who is responsible for your information
The data controller is MICHAEL HARRIS JR, trading as BTC, 520 Harvest Quarters, Laurel, MS 39440, United States. You can contact us about privacy at mikenike78@tutamail.com.
What we collect
- Contact and order details: your name, email address, phone number, billing and delivery address, the items you order and your order history.
- Payment details: payments are processed by our payment provider. We receive confirmation of payment and limited details such as the card type and last four digits; we never see or store your full card number.
- Account details: if you create an account, your login details and saved addresses.
- Messages: what you send us by email or through our contact form.
- Marketing preferences: whether you’ve signed up for drop emails.
- Technical information: your IP address, browser and device type, and how you use our site, collected through cookies (see our cookie policy).
How we use it, and our lawful basis
- To take payment, deliver your order, handle returns and refunds and keep you updated about your order: performance of our contract with you.
- To answer your questions and complaints: performance of a contract or our legitimate interests in helping customers.
- To keep tax and accounting records: legal obligation.
- To prevent fraud and keep our site secure: our legitimate interests.
- To send drop emails and marketing: your consent, which you can withdraw at any time using the unsubscribe link or by emailing us.
- To use non-essential cookies such as analytics: your consent, given through our cookie banner.
Who we share it with
We only share your information with service providers who help us run the shop, and only as much as they need:
- our website host and e-commerce software providers;
- payment providers, to process payments and prevent fraud;
- delivery companies, to deliver your order and returns;
- email providers, to send order and marketing emails;
- professional advisers such as accountants, and authorities such as HMRC where the law requires it.
We don’t sell your personal information.
International transfers
We are based in the United States, and some of our service providers are located outside the UK. When your information is transferred outside the UK, we make sure it is protected, for example by using the UK International Data Transfer Agreement or Addendum, or by using providers certified under the UK Extension to the EU-US Data Privacy Framework.
How long we keep it
- Order and payment records: 6 years after the end of the tax year of the order, to meet tax and accounting rules.
- Your account: until you ask us to delete it.
- Marketing: until you unsubscribe.
- Customer service messages: up to 2 years after we’ve resolved your query.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. To use any of these rights, email mikenike78@tutamail.com. We’ll reply within one month.
If you’re unhappy with how we’ve handled your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
Children
Our site isn’t aimed at children under 13 and we don’t knowingly collect their information.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.